Privacy Policy

1. Introduction

Atlas Compliance Holdings LLC d/b/a Permit Atlas ("we", "us", or "our") operates Permit Atlas ("the Service"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you create an account, we collect:

• Email Address: Used for account authentication and communication
• Password: Stored in encrypted form for account security
• Account Type: Trial status, subscription plan, and trial expiration date

2.2 Usage Data

When you use the Service, we automatically collect:

• Lookup Data: Addresses you search, jurisdictions found, and timestamps
• IP Address: Your internet protocol address for security and analytics
• Browser Information: Browser type, version, and device information
• Usage Patterns: How you interact with the Service (pages viewed, features used)

2.3 Reported Issues

If you report an incorrect result, we collect:

• The address you searched
• The result we provided
• Your description of the issue
• Timestamp of the report

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide the Service: To authenticate your account and deliver jurisdiction lookup functionality
• Improve Accuracy: To identify and correct errors in our jurisdiction data
• Product Improvement: To analyze usage patterns and improve the Service
• Communication: To send account-related notifications (trial expiration, service updates)
• Customer Support: To respond to your inquiries and reported issues
• Security: To detect and prevent fraud, abuse, and security incidents
• Compliance: To comply with legal obligations and enforce our Terms of Service

4. Data Storage and Security

4.1 Where We Store Your Data

Your data is stored in a secure PostgreSQL database hosted on Render.com servers located in the United States. We use industry-standard security measures to protect your information.

4.2 Security Measures

We implement the following security practices:

• Password Encryption: All passwords are hashed using industry-standard algorithms
• HTTPS Encryption: All data transmitted between your browser and our servers is encrypted using TLS
• Access Controls: Only authorized personnel have access to user data
• Regular Updates: We keep our software and security measures up to date

4.3 Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your personal information within 90 days, except as required by law.

5. Information Sharing and Disclosure

5.1 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5.2 Service Providers

We may share your information with trusted service providers who assist us in operating the Service:

• Hosting Provider (Render.com): To host our application and database
• Email Service: To send account-related emails (when implemented)
• Payment Processor: To process subscription payments (when implemented)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Requests from law enforcement or government agencies
• Protection of our rights, property, or safety
• Prevention of fraud or security threats

6. Cookies and Tracking

6.1 Session Cookies

We use session cookies to maintain your login state and provide a seamless experience. These cookies are essential for the Service to function and expire when you close your browser or log out.

6.2 Analytics

We may use analytics tools in the future to understand how users interact with the Service. If we implement analytics, we will update this Privacy Policy accordingly.

7. Your Privacy Rights

7.1 Access and Correction

You have the right to access and update your personal information. You can update your email address through your account settings.

7.2 Data Deletion

You may request deletion of your account and associated data by contacting us at support@permit-atlas.com. We will delete your information within 90 days, except as required by law.

7.3 Data Portability

You may request a copy of your personal data in a machine-readable format by contacting us.

7.4 Opt-Out of Marketing

If we send marketing emails in the future, you will have the option to unsubscribe from such communications.

8. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

9. Third-Party Links

The Service may contain links to third-party websites (such as city/county permit office websites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to the Service. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how we use it
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at support@permit-atlas.com.

12. International Users

The Service is operated in the United States. If you access the Service from outside the United States, your information will be transferred to, stored, and processed in the United States. By using the Service, you consent to this transfer.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Atlas Compliance Holdings LLC d/b/a Permit Atlas
Email: support@permit-atlas.com
State: Texas